This issue applies to Windows 10 users who have the GlobalProtect VPN client installed on their machine. When you hit Connect, you can sign in with your NetID and password, but the Duo prompt appears to be blank. FORFILES /P %WINDIR%\servicing\Packages /M Microsoft-Windows-InternetExplorer-*9.*.mum /c "cmd /c echo Uninstalling package & start /w pkgmgr /quiet /norestart"Īt this point, you can try re running the IE11 installer Issue: Duo Prompt is Blank
This issue applies to Windows 10 and Windows 7 users who have the GlobalProtect VPN client installed on their machine. When clicking the Connect button, it appears to be frozen.
If you use Windows and are not sure whether to download the 32 or 64 bit version, see this Microsoft article.This article provides some troubleshooting tips for the GlobalProtect client installed on a Windows 10 machine. Download the appropriate agent for Windows or Mac. Once connected, you will be presented with Windows or Mac download options. On the CAS login screen, enter your UDelNet ID (without password, and your 2FA code. Only the Windows and Mac agents are are available through the login portal.Īpple iOS & Android clients can be downloaded via the Apple App Store & Google Play Store. The following steps require you to have administrative access on your computer. Before you begin the installation process:
To use the Palo Alto VPN, you will need to download and install the Palo Alto GlobalProtect agent software from the portal as described below. Please contact your IT-Pro to determine whether your resources are protected by existing campus network access policies. This solution will not enable access to protected resources and desktops that require static VPN IP addresses or VPN groups when using An圜onnect VPN. This solution will allow staff access to campus resources that require use of University IP addresses or UD VPN IP addresses, such as restricted Webforms, systems on private networks, and other applications. The Palo Alto GlobalProtect is a virtual private network (VPN) solution that enables encrypted access to protected resources. As of March 23rd, a new VPN solution is available for UDel users. UDIT has been working since the onset of the spread of COVID-19 to enhance online services for students, faculty and staff. Student & Faculty VPN for COVID-19 Learn from Home Access